Collecting SIP logs using the SfB/Lync Server Logging Tool.SfB/Lync client can successfully connect to the Pexip Infinity conference, but audio and/or video is not working in one or both directions.SfB/Lync client does not connect to Pexip Infinity conference.For more information, see Phones and Devices Qualified for Microsoft Skype for Business (Lync).This topic describes any limitations and provides troubleshooting guidance when integrating Microsoft Skype for Business and Lync* with Pexip Infinity. Also use a high-quality headset for better audio. If you have to use wireless, make sure you have a strong signal. Use a wired network connection and switch off wireless on your computer. If you need a PIN and don’t remember what it is, clickįorgot your Dial-in PIN? in the meeting request, and follow the instructions on the page to reset.Īudio quality depends on the network and the device you use. Otherwise you don’t need a PIN, just dial in and wait to get connected. You only need a PIN if you are calling into the meeting as the presenter from a public or cell phone, or if the meeting is set with high security. You can also click Find a local number in the meeting request if you’re traveling. If you prefer to call in with a phone, instead of using computer audio, you can find the conference numbers and ID in the meeting request. Where are the conference call numbers and passcodes? Tip: You can call in for audio with a phone, if your computer doesn’t have mic and speakers, or you prefer not to use computer audio. Make sure to unmute your computer speakers as well. Select the audio device and adjust your speaker and unmute your mic. Hover over the phone/mic icon in the meeting, and then click the Plug in your headset or use your computer’s mic and speakers. If you don’t hear audio, or people can’t hear you, test your audio device first: Make sure you grab the conference numbers and IDs from the meeting request before the meeting. If you’re on the road or if you don’t have access to a computer, you just call into the meeting with a phone. For more information click Join a Skype meeting with Skype for Business Web App. It opens automatically to connect you to the meeting. Lync Web App is an alternative way to join the meeting if you don’t have Lync installed. In the Lync main window, click the Meetings tab, and then right click a Lync Meeting to join. You can even join a Lync Meeting right from the Meetings tab, if the meeting was set up by an organizer inside your company. Meetings view lets you quickly check your upcoming meetings for the day, without having to go to your calendar. The audio numbers and conference ID are in the meeting request. To call in to the meeting from a phone, or connect to audio later, chooseĭon’t join audio.
Just type a new number or use the ones listed, which are pulled from the Phones options, if they’re already set up. Select Call me at, if you want Lync to call you at any number, such as your home or cell phone. You don’t have to use a camera, but you can still see other attendees’ videos.
Use this option if your computer has built-in mics and speakers, or you have a headset connected. Use Lync (full audio and video experience) Select your audio connection from the Join Meeting Audio window. In your meeting request, click Join Lync Meeting. To learn about Lync Meeting room features, including your options for audio, video, presentations, participants, and layouts, see Introduction to Lync Meeting room or details about the meeting room for Lync Basic 2013 users.
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